FAQ

HOW DO WE CONTACT YOU ABOUT DOORDASH/CAVIAR ISSUES?

all DoorDash and Caviar related issues (missing or incorrect item(s), general order issues) must be handled through the respective platform's customer support team.

HOW DO WE CONTACT YOU ABOUT ANYTHING ELSE?

we can only be reached by email - info@flourandwaterpizzeria.com.

someone will respond to you within 24 hours monday - friday.

emails sent over the weekend will be answered on monday or tuesday at the latest. 

ARE YOU OPEN FOR OUTDOOR DINING?

yes!  we have a beautiful patio that is open every day from 4pm - 9pm.

we accept walk-ins and take reservations through Resy.  

you can book directly from our homepage. 

I CANCELLED MY PICK-UP ORDER AND WAS TOLD I WOULD RECEIVE A REFUND - HOW DO I CONFIRM THIS?

if you ordered through Toast Online (pick-up), please forward your electronic receipt to info@flourandwaterpizzeria.com and a team member will confirm your cancellation and send you a receipt for the refund. 

CAN I PRE-ORDER FOR A FUTURE DATE OR TIME?

no, we are not accepting scheduled orders.  

the earliest order time is 3:45pm, the latest is 8:59pm.

ARE MASKS REQUIRED FOR PICK-UP?

YES!!!  California's mask mandate requires you to wear a face covering.  no exceptions. 

DO YOU HAVE CURBSIDE PICK-UP?

we do not have curbside pick-up, but our operation is very safe! 

there are two lines at the window - one for pick-up and one for delivery drivers.  we alternate between the lines and hand the order to the customer/driver through a large partition.